Teksavvy, Bell, Rogers ISP

If you have a choice and choice is important...


Rogers
Rogers connection/ISP quality of service was great.  Reliable, up all the time.  However, the bandwidth cap at 60Gb for $50/month was not attractive.

After repeatedly asking them to simply match the bw cap of Teksavvy (300Gb) for the same price I was currently paying Rogers) I got no where and moved to Teksavvy.

Rogers technical support also completely SUCKED.


Teksavvy
 
Then, how about switching to Teksavvy.  Same line-speed and service, cheaper, no contract, better bandwidth for the 21st Century... and you can buy a modem instead of renting one.  This put me out $99 plus $35 connection fee.

• Teksavvy Customer Service is good, when you can get ahold of someone.
• Teksavvy's ability to resolve connection issues is awful as they are at the mercy of Rogers.

My experience... in Downtown Ottawa, Ontario...

Seamless transition may take up to 2 weeks and while TekSavvy customer service is polite they are nearly impossible to reach and cannot do anything but wait for Rogers to fix the problem.

• Problem 1 (July 2011): 10 day outage after seamless switchover because Rogers disconnected the line.  Rogers eventually re-connected the cable connection and my billing date was moved back to adjust for loss of service.
• Problem 2 (August 2011): 7 day outage with POI loop misrouting traffic. Roughly 24-48hrs  to reach tech support who have done nothing and waiting on Rogers to fix the issue.  (Coincided with back-to-school signups and Ajax Area outage).  Resolution: One week, refunded 7 days.
• Problem 3 (Feb 2012) price hike by $10
• Problem 4 (Apr 2012) Connection drop out every 5mins for 5mins for 9 days.  Not able to raise a ticket, cancelled service based on customer service.

Whole days without service: 31



Bell Fibe 25/7

Gave up on Teksavvy after Problem 4 had no ticket raised after 7 days.

Switched to Bell Fibe 25 and it was hooked up the next day... faster and cheaper than Teksavvy.  

• $37/month with a cap of 100Gb
• you can buy another 120Gb for $15/month and max of $80 overage fees.

 Also...

• Bell Fibe is actually wire to the home, fibre to the CO.
• However, in my neighbourhood it has been upgraded from 800kbps to 25Mbps.  
• Engineering tests showed the line is capable of 50Mbps and IPTV ready.